:root {
  --bg: #EEF1F4;
  --surface: #FCFCFB;
  --surface-2: #F5F7F9;
  --ink: #17202B;
  --ink-2: #4B5766;
  --muted: #6F7A88;
  --line: #DCE1E7;
  --line-2: #E8ECF0;
  --gold: #9A7417;
  --gold-soft: #F3EAD3;
  --kendall: #00897B;
  --flagler: #A8428F;
  --s1: #00897B; --s2: #3D6FE0; --s3: #A8428F; --s4: #B5770C;
  --rojo: #C2352B; --rojo-soft: #FBE9E7;
  --naranja: #B85A12; --naranja-soft: #FCEEDF;
  --verde: #2E7D4F; --verde-soft: #E5F3EA;
  --gris: #8A94A1; --gris-soft: #EEF0F3;
  --pizarra: #56616F; --pizarra-soft: #E9EDF2;
  --ia: #4B5766; --ia-soft: #E8EEF8;
  --shadow: 0 1px 2px rgba(23, 32, 43, .06), 0 4px 16px rgba(23, 32, 43, .05);
  --r-s: 6px; --r-m: 10px; --r-l: 16px;
  --font: "Schibsted Grotesk", system-ui, -apple-system, "Segoe UI", sans-serif;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #10161E; --surface: #18202B; --surface-2: #1D2633; --ink: #EDF1F5; --ink-2: #B5BFCB; --muted: #8C98A6;
    --line: #2B3644; --line-2: #243040; --gold: #D9B45A; --gold-soft: #2F2919;
    --kendall: #1FA294; --flagler: #C46AB0;
    --s1: #1FA294; --s2: #6A8BEF; --s3: #C46AB0; --s4: #BC8622;
    --rojo: #F07467; --rojo-soft: #3A1E1D; --naranja: #E69A55; --naranja-soft: #3A2A1A;
    --verde: #6CC28F; --verde-soft: #18311F; --gris: #8C98A6; --gris-soft: #222C38;
    --pizarra: #AEB8C4; --pizarra-soft: #253040; --ia: #B5BFCB; --ia-soft: #212C3B;
    --shadow: 0 1px 2px rgba(0, 0, 0, .3), 0 6px 20px rgba(0, 0, 0, .25);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--bg); color: var(--ink); font-family: var(--font); font-size: 15px; line-height: 1.45;
  -webkit-font-smoothing: antialiased; font-variant-numeric: tabular-nums;
}
button, input, select { font: inherit; color: inherit; }
a { color: inherit; }
:focus-visible { outline: 2px solid var(--gold); outline-offset: 2px; border-radius: 4px; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---------- barra superior ---------- */
.top {
  position: sticky; top: 0; z-index: 20; background: color-mix(in srgb, var(--bg) 88%, transparent);
  backdrop-filter: blur(10px); border-bottom: 1px solid var(--line);
}
.top-inner { max-width: 1320px; margin: 0 auto; padding: 12px 24px; display: flex; gap: 16px; align-items: center; flex-wrap: wrap; }
.brand { display: flex; align-items: center; gap: 10px; margin-right: auto; }
.brand-mark {
  width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center;
  background: var(--gold-soft); color: var(--gold); font-weight: 700; font-size: 14px; letter-spacing: -.02em;
  border: 1.5px solid var(--gold);
}
.brand-name { font-weight: 700; font-size: 17px; letter-spacing: -.01em; }
.brand-sub { color: var(--muted); font-size: 13px; }
.seg { display: inline-flex; background: var(--surface); border: 1px solid var(--line); border-radius: 999px; padding: 3px; }
.seg button {
  border: 0; background: transparent; padding: 6px 12px; border-radius: 999px; cursor: pointer; color: var(--ink-2); font-size: 14px;
}
.seg button[aria-pressed="true"] { background: var(--ink); color: var(--surface); }
.select {
  border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 7px 12px; font-size: 14px; cursor: pointer;
}
.date-input { border: 1px solid var(--line); background: var(--surface); border-radius: 8px; padding: 5px 8px; font-size: 13px; }
.user { color: var(--muted); font-size: 13px; text-decoration: none; }
.user:hover { color: var(--ink); }

main { max-width: 1320px; margin: 0 auto; padding: 24px 24px 64px; }

/* ---------- ahora mismo ---------- */
.now-head { display: flex; align-items: baseline; gap: 12px; margin: 4px 0 14px; flex-wrap: wrap; }
.now-head h1 { font-size: 26px; letter-spacing: -.02em; margin: 0; font-weight: 700; }
.now-head p { margin: 0; color: var(--muted); font-size: 14px; }
.pulse { width: 8px; height: 8px; border-radius: 50%; background: var(--verde); display: inline-block; margin-right: 6px; vertical-align: 2px; }
@media (prefers-reduced-motion: no-preference) {
  .pulse { animation: pulse 2.4s ease-in-out infinite; }
  @keyframes pulse { 50% { box-shadow: 0 0 0 5px color-mix(in srgb, var(--verde) 18%, transparent); } }
}
.stores { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.store { border-top: 3px solid var(--store); padding-top: 10px; }
.store-title { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 10px; }
.store-title h2 { margin: 0; font-size: 15px; font-weight: 700; color: var(--store); }
.store-title span { color: var(--muted); font-size: 13px; }
.phones { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.phone {
  text-align: left; border: 1px solid var(--line); background: var(--surface); border-radius: var(--r-l); padding: 16px 16px 14px;
  cursor: pointer; box-shadow: var(--shadow); display: flex; flex-direction: column; gap: 10px; min-height: 172px; position: relative;
}
.phone:hover { border-color: color-mix(in srgb, var(--store) 50%, var(--line)); }
.phone-name { display: flex; justify-content: space-between; gap: 8px; font-weight: 600; font-size: 14px; }
.phone-name small { color: var(--muted); font-weight: 400; }
.waiting { display: flex; align-items: baseline; gap: 10px; }
.waiting b { font-size: 52px; line-height: .95; font-weight: 700; letter-spacing: -.04em; }
.waiting span { color: var(--ink-2); font-size: 14px; max-width: 9em; line-height: 1.25; }
.phone.hot .waiting b { color: var(--rojo); }
.phone.calm .waiting b { color: var(--verde); }
.phone-facts { display: flex; gap: 14px; flex-wrap: wrap; font-size: 13px; color: var(--ink-2); margin-top: auto; }
.phone-facts strong { color: var(--ink); font-weight: 600; }
.badge-sim {
  font-size: 11px; color: var(--muted); border: 1px dashed var(--line); border-radius: 999px; padding: 1px 7px; font-weight: 400; white-space: nowrap;
}
.badge-live { font-size: 11px; color: var(--verde); border: 1px solid color-mix(in srgb, var(--verde) 40%, transparent); border-radius: 999px; padding: 1px 7px; font-weight: 500; }

/* ---------- pestañas ---------- */
.tabs { display: flex; gap: 4px; margin: 32px 0 18px; border-bottom: 1px solid var(--line); overflow-x: auto; }
.tabs button {
  border: 0; background: transparent; padding: 10px 14px; cursor: pointer; font-size: 15px; color: var(--ink-2);
  border-bottom: 2px solid transparent; margin-bottom: -1px; white-space: nowrap;
}
.tabs button[aria-selected="true"] { color: var(--ink); border-color: var(--ink); font-weight: 600; }
.tabs .count { color: var(--muted); font-weight: 400; margin-left: 4px; }

/* ---------- cifras ---------- */
.figures { display: flex; flex-wrap: wrap; gap: 0; background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-l); box-shadow: var(--shadow); }
.fig { padding: 16px 20px; border-right: 1px solid var(--line-2); flex: 1 1 140px; min-width: 140px; }
.fig:last-child { border-right: 0; }
.fig dt { color: var(--muted); font-size: 13px; margin-bottom: 4px; }
.fig dd { margin: 0; font-size: 24px; font-weight: 700; letter-spacing: -.02em; }
.fig dd small { font-size: 13px; font-weight: 400; color: var(--muted); letter-spacing: 0; margin-left: 4px; }
.fig.lead dd { color: var(--gold); }

.panel { background: var(--surface); border: 1px solid var(--line); border-radius: var(--r-l); box-shadow: var(--shadow); margin-top: 18px; }
.panel-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--line-2); flex-wrap: wrap; }
.panel-head h3 { margin: 0; font-size: 16px; font-weight: 600; }
.panel-head p { margin: 2px 0 0; color: var(--muted); font-size: 13px; }
.btn {
  border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 7px 14px; cursor: pointer; font-size: 14px;
  text-decoration: none; display: inline-flex; gap: 6px; align-items: center; white-space: nowrap;
}
.btn:hover { border-color: var(--ink-2); }
.btn.primary { background: var(--ink); color: var(--surface); border-color: var(--ink); }

/* ---------- gráfica ---------- */
.chart-wrap { padding: 8px 18px 16px; position: relative; }
.legend { display: flex; gap: 16px; flex-wrap: wrap; font-size: 13px; color: var(--ink-2); padding: 10px 18px 0; }
.legend i { display: inline-block; width: 14px; height: 2px; border-radius: 2px; vertical-align: 4px; margin-right: 6px; }
svg.chart { width: 100%; height: 220px; display: block; overflow: visible; }
svg.chart .grid line { stroke: var(--line-2); }
svg.chart .axis text { fill: var(--muted); font-size: 11px; }
svg.chart .series path { fill: none; stroke-width: 2; stroke-linejoin: round; stroke-linecap: round; }
svg.chart .end-label { font-size: 11px; fill: var(--ink-2); }
svg.chart .cross { stroke: var(--ink-2); stroke-width: 1; }
.tip {
  position: absolute; pointer-events: none; background: var(--surface); border: 1px solid var(--line); border-radius: 8px;
  box-shadow: var(--shadow); padding: 8px 10px; font-size: 13px; min-width: 150px; z-index: 5;
}
.tip .t-date { color: var(--muted); margin-bottom: 4px; }
.tip .t-row { display: flex; align-items: center; gap: 8px; }
.tip .t-row i { width: 12px; height: 2px; border-radius: 2px; }
.tip .t-row b { min-width: 28px; }
.tip .t-row span { color: var(--ink-2); }

/* ---------- tabla ---------- */
.table-scroll { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
th, td { padding: 10px 12px; text-align: right; white-space: nowrap; border-bottom: 1px solid var(--line-2); }
th { color: var(--muted); font-weight: 500; font-size: 13px; position: sticky; top: 0; background: var(--surface); }
th:first-child, td:first-child, th.l, td.l { text-align: left; }
tr.group td { background: var(--surface-2); font-weight: 600; text-align: left; border-bottom: 1px solid var(--line); }
tr.group td .dot { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 8px; vertical-align: 0; }
tr.row { cursor: pointer; }
tr.row:hover td { background: color-mix(in srgb, var(--gold-soft) 45%, transparent); }
td .ad { font-weight: 500; white-space: normal; min-width: 220px; max-width: 320px; display: block; }
td .camp { color: var(--muted); font-size: 12px; display: block; white-space: normal; }
td.neg { color: var(--naranja); }
td.zero { color: var(--muted); }
td .warn { color: var(--rojo); font-weight: 600; }
tr.total td { font-weight: 700; border-top: 2px solid var(--line); border-bottom: 0; }
.shared { font-size: 11px; color: var(--muted); margin-left: 4px; }
.note { color: var(--muted); font-size: 13px; padding: 12px 18px 16px; margin: 0; max-width: 80ch; }

/* ---------- conversaciones ---------- */
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; padding: 14px 18px; border-bottom: 1px solid var(--line-2); }
.chip {
  border: 1px solid var(--line); background: var(--surface); border-radius: 999px; padding: 5px 11px; font-size: 13px; cursor: pointer;
  display: inline-flex; gap: 6px; align-items: center; white-space: nowrap;
}
.chip[aria-pressed="true"] { background: var(--ink); border-color: var(--ink); color: var(--surface); }
.chip b { font-weight: 600; }
.search { margin-left: auto; border: 1px solid var(--line); border-radius: 999px; padding: 6px 12px; background: var(--surface); min-width: 220px; font-size: 14px; }
.conv-list { list-style: none; margin: 0; padding: 0; }
.conv {
  display: grid; grid-template-columns: 190px minmax(0, 1fr) 150px; gap: 16px; padding: 14px 18px; border-bottom: 1px solid var(--line-2);
  cursor: pointer; align-items: start;
}
.conv:hover { background: color-mix(in srgb, var(--gold-soft) 35%, transparent); }
.conv:last-child { border-bottom: 0; }
.who b { display: block; font-weight: 600; }
.who small { color: var(--muted); display: block; font-size: 12px; }
.who .num { display: inline-flex; gap: 6px; align-items: center; font-size: 12px; color: var(--ink-2); margin-top: 4px; }
.who .num i { width: 8px; height: 8px; border-radius: 2px; }
.read p { margin: 0 0 4px; }
.read .next { color: var(--ink-2); font-size: 13px; }
.read .next::before { content: "Siguiente paso: "; color: var(--muted); }
.read .last { color: var(--muted); font-size: 13px; margin-top: 6px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.read .src { font-size: 12px; color: var(--muted); }
.side { text-align: right; display: flex; flex-direction: column; gap: 6px; align-items: flex-end; }
.side time { color: var(--muted); font-size: 12px; }
.alert {
  display: inline-flex; align-items: center; gap: 6px; border-radius: 999px; padding: 3px 10px 3px 8px; font-size: 12px; font-weight: 500; white-space: nowrap;
}
.alert svg { width: 13px; height: 13px; flex: none; }
.alert.rojo { background: var(--rojo-soft); color: var(--rojo); }
.alert.naranja { background: var(--naranja-soft); color: var(--naranja); }
.alert.azul { background: var(--ia-soft); color: var(--ia); }
.alert.amarillo { background: var(--pizarra-soft); color: var(--pizarra); }
.alert.gris { background: var(--gris-soft); color: var(--gris); }
.alert.verde { background: var(--verde-soft); color: var(--verde); }
.temp { font-size: 12px; color: var(--ink-2); display: inline-flex; gap: 5px; align-items: center; }
.temp i { display: inline-flex; gap: 2px; }
.temp i span { width: 4px; height: 10px; border-radius: 1px; background: var(--line); }
.temp.caliente i span { background: var(--rojo); }
.temp.tibio i span:nth-child(-n+2) { background: var(--naranja); }
.temp.frio i span:first-child { background: var(--gris); }
.res { font-size: 12px; color: var(--verde); font-weight: 600; }
.empty { padding: 40px 18px; text-align: center; color: var(--muted); }
.more { display: block; margin: 0 auto 16px; }

/* ---------- detalle ---------- */
.drawer-bg { position: fixed; inset: 0; background: rgba(15, 20, 28, .35); z-index: 40; }
.drawer {
  position: fixed; top: 0; right: 0; bottom: 0; width: min(560px, 100%); background: var(--surface); z-index: 41;
  display: flex; flex-direction: column; box-shadow: -8px 0 32px rgba(0, 0, 0, .15);
}
@media (prefers-reduced-motion: no-preference) { .drawer { animation: slide .22s ease-out; } @keyframes slide { from { transform: translateX(24px); opacity: .6; } } }
.drawer header { padding: 18px 20px 14px; border-bottom: 1px solid var(--line-2); display: flex; gap: 12px; align-items: flex-start; }
.drawer header h3 { margin: 0; font-size: 18px; }
.drawer header p { margin: 2px 0 0; color: var(--muted); font-size: 13px; }
.drawer .close { margin-left: auto; border: 0; background: transparent; font-size: 22px; cursor: pointer; color: var(--muted); line-height: 1; padding: 4px 8px; }
.drawer .body { overflow-y: auto; padding: 16px 20px 24px; flex: 1; }
.facts { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; font-size: 14px; margin: 0 0 16px; }
.facts dt { color: var(--muted); }
.facts dd { margin: 0; }
.ai-read { background: var(--gold-soft); border-radius: var(--r-m); padding: 12px 14px; margin-bottom: 16px; }
.ai-read h4 { margin: 0 0 4px; font-size: 13px; color: var(--gold); font-weight: 600; }
.ai-read p { margin: 0 0 6px; }
.thread { display: flex; flex-direction: column; gap: 8px; }
.bubble { max-width: 82%; padding: 8px 11px; border-radius: 12px; font-size: 14px; white-space: pre-wrap; word-break: break-word; }
.bubble small { display: block; font-size: 11px; color: var(--muted); margin-top: 3px; }
.bubble.in { align-self: flex-start; background: var(--surface-2); border: 1px solid var(--line-2); border-bottom-left-radius: 4px; }
.bubble.out { align-self: flex-end; background: color-mix(in srgb, var(--s1) 12%, var(--surface)); border-bottom-right-radius: 4px; }
.bubble.out.asesor, .bubble.out.asesor_telefono { background: color-mix(in srgb, var(--s2) 12%, var(--surface)); }
.bubble.nota { align-self: stretch; max-width: 100%; background: transparent; border: 1px dashed var(--line); color: var(--ink-2); font-size: 13px; }
.drawer footer { padding: 12px 20px; border-top: 1px solid var(--line-2); display: flex; gap: 8px; flex-wrap: wrap; }

/* ---------- simulador ---------- */
.sim { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr); gap: 18px; }
.sim-chat { display: flex; flex-direction: column; height: 560px; }
.sim-chat .thread { flex: 1; overflow-y: auto; padding: 16px 18px; }
.sim-form { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--line-2); }
.sim-form input { flex: 1; border: 1px solid var(--line); border-radius: 999px; padding: 10px 14px; background: var(--surface); }
.sim-setup { display: flex; gap: 8px; flex-wrap: wrap; padding: 12px 18px; border-bottom: 1px solid var(--line-2); align-items: center; font-size: 14px; }
.sim-side { padding: 16px 18px; }
.sim-side h4 { margin: 0 0 8px; font-size: 14px; }
.sim-side ul { margin: 0 0 16px; padding-left: 18px; color: var(--ink-2); font-size: 14px; }
.typing { color: var(--muted); font-size: 13px; padding: 0 18px 8px; min-height: 1.4em; }

.stale { opacity: .55; transition: opacity .2s; }
.err { color: var(--rojo); padding: 12px 18px; }

@media (max-width: 980px) {
  .stores { grid-template-columns: 1fr; }
  .sim { grid-template-columns: 1fr; }
  .conv { grid-template-columns: minmax(0, 1fr) auto; }
  .conv .read { grid-column: 1 / -1; grid-row: 2; }
}
@media (max-width: 560px) {
  .top-inner, main { padding-left: 16px; padding-right: 16px; }
  .brand-sub { display: none; }
  .phones { grid-template-columns: 1fr 1fr; gap: 8px; }
  .phone { padding: 12px; min-height: 150px; }
  .waiting b { font-size: 40px; }
  .fig { flex-basis: 50%; border-bottom: 1px solid var(--line-2); }
  .search { min-width: 0; width: 100%; margin-left: 0; }
  .now-head h1 { font-size: 22px; }
}